Reference & Troubleshooting

Start here when something goes wrong: locating and fixing common faults, how status collection works, USB fixed-port mode, and log locations.

In this section

• Troubleshooting — can't connect / can't install / driver download fails / USB recovery / scene switch fails / status not updating
• FAQ — frequently asked questions
• Status Collection (EWS) — how printer status is collected and synced
• USB Fixed Port Mode — USB printer port fixing and templating
• Logs & Diagnostics — log locations and diagnostic methods
• Third-party Tickets — automatic fault reporting and submission records
• Network Sharing — RAW TCP sharing and connection checks
• Printer Assets — device, supply, and usage information
• Driver Downloads — download driver ZIP files from the server library
• Version History — help revision history